To unblock login and confirmation password:

• If you are a citizen, please call us at 1800-1646 from your registered phone number or visit any of our Branches and fill out the form.
• If you are an organization, please visit a Branch and submit a formal request in writing.

If the amount of one-time transaction is more than 3 million MNT using Smart Banking, you must enter the Confirmation Password / E-token. If you forgot your Confirmation Password, click “Forgot?” button in the Login section before logging in to Smart Banking to create a new one according to the instructions.

Yes. You can make a payment by checking that your Condominium association registered by accessing the “Bill payment” submenu of the “Payment” main menu of Smart Banking.

You can get a card PIN code through the “Get a PIN code” section from the “Card” submenu of the “Services” main menu of Smart banking.

You can get a savings-backed loan by selecting the “Loan – Service – Saving backed loan” submenu from the “Services” main menu of Smart Banking.

Yes. You can repay the loan through the “Loan Repayment” section of the “Loan” main menu of the Smart Banking.

Only term deposits and savings for accumulation can be renewed through Smart banking. If you would like to renew other term deposits, please note that they will be renewed as a regular term deposit.

Yes. You can close your savings account using the “Close Deposit” section from the “Savings” menu of the “Services” main menu from Smart Banking.

You can register for Easy Info service by choosing “Easy Info” in the “Service” main menu of Smart banking.

You can view the account statement by selecting the “Statement” option through “Account” menu of Smart Banking. You can view your statement of 7 days, Month and quarter, or for a maximum period of 93 days.

You can select the “Credit Card Payment” submenu from the “Transactions” main menu of the updated internet banking. Select the credit card transfer account, enter the information such as Others’ credit card number, cardholder’s name and transfer amount, and click “Continue”. You will be charged a credit card fee by entering the Confirm Password (or transaction password) to verify that the information has been entered correctly.

Between bank transactions of more than MNT 3 million are made through the Bank of Mongolia. According to the Bank of Mongolia’s transaction schedule, this transaction is made between 09:00 and 16:00 on weekdays. Transactions made outside of this time are sent to the Bank of Mongolia on the next business day and the transaction is made to the receiving bank.

A simple right can transfer a maximum of 20 million MNT per day. Internet banking rights will also change as it is not possible to increase the daily transaction limit of smart banking.

If the amount of one-time transaction is more than 3 million MNT using Smart Banking, you must enter the Confirmation Password / E-token. If you forgot your Confirmation Password, click “Forgot?” button in the Login section before logging in to Smart Banking to create a new one according to the instructions.

To unblock login and confirm password:

• If you are a citizen, please fill out an application from your registered phone number to 1800-1646 or to any Branch or Settlement Center.
• An organization may submit a request for a block in writing to any Branch or Settlement Center.